Managed Service Providers

The Challenge

Your customers demand seamless service

For the managed service provider of anything “as a service”, troubleshooting networks — all with different needs and different technologies — is critical to providing high quality Wi-Fi, cloud, and security services.

MSP professionals know that packet captures don’t lie and can be your most valuable asset for resolving customer issues, if you have the right tools.

The Solution

CS Enterprise for MSPs

Organize your capture data from anywhere

Captures can come from anywhere in your network. With a single repository for all of your network trace data that works with your existing managed infrastructure, you can make sure that valuable troubleshooting and incident data is never lost, and empower your team with a searchable database of packet captures to keep history on your side.

Let your customers and support team work together

Your support team and customers both face an uphill battle when things go wrong. With web-based packet analysis that works right in a browser, you can collaborate on problems together, getting valuable feedback from customers without losing time replicating analysis — all without the need to install specialized software on workstations or at customer sites.

Get expert information for any skill set

Effective troubleshooting means making sure the information you need it accessible in the way that you need it. By applying powerful web technology to the detailed information buried in packet captures, you’ll get a clear view of problems that everyone can see and resolve, faster.

CloudShark gives us two distinct advantages: simplicity and speed. Our workflow around capture analysis has become incredibly smooth.

Oracle + Dyn

Additional Resources